As we face unprecedented challenges during this outbreak we want to be as proactive as possible to ensure the health and wellness of our employees and guests. Our sanitation and hygiene procedures are based on best practices, licensure, and current CDC guidelines for preventing the spread of diseases.
What we expect from our customers:
- Face mask are now optional.
- Come alone; unless accompanying minors or you require a companion for medical safety assistance.
- We may ask you to wait in your vehicle or outside the store if over the in-store occupancy.
- Please arrive a few minutes early. (Refer to our late arrival and cancellation policy under “Store Policy”)
- Please wash your hands for at least 20 seconds after you have entered the store. Feel free to use hand sanitizers that are provided throughout the store.
- Please do not touch retail products and always ask for assistance.
- If you are not feeling well please call, text or email us 3 hours in advance to avoid cancellation fees. We will charge full price of your booked services if you inform us within 3 hours prior to your scheduled appointment. We will reschedule your appointment for at least 7 days after your scheduled appointment. This policy also applies to gift card and gift certificate holders.
** We reserve the right to refuse service to anyone who shows COVID-19 symptoms including fever, cough, and shortness of breath. **
What you can expect from us:
- Team members will be wearing gloves and face mask during all treatment.
- Team members wash their hands and use hand sanitizer between all clients.
- Tools and equipment are sanitized and/or disposed of after use.
- Linens and towels are laundered in commercial-grade machines using hot water and detergents.
- Towels and nonwoven disposable bedsheet will be replaced after each customer.
- All high-touch areas are wiped with disinfectant wipes throughout the day.
- All locations are cleaned and disinfected nightly using hospital-grade disinfectants and during this period we have increased our cleaning protocols to thoroughly disinfect all high-touch areas nightly.
- Team members that are not feeling well must have a negative COVID-19 test result before returning to work.
Best Practices for All to Stay Healthy(from the CDC)
- Stay home when you are sick, especially with flu-like symptoms.
- Wash your hands frequently with warm, soapy water for at least 20 seconds.
- Regularly apply hand sanitizer.
- Cover your mouth with tissues when you sneeze, and discard used tissues in the trash.
- Avoid touching your face (eyes, nose, and mouth).
- Avoid hugging, kissing, and handshakes whenever possible.
- Clean frequently touched surfaces.
We will continue to monitor this situation closely and will provide updates as they become available to best protect our employees and customers.